Summary:
Arnata’s AI Logistics Coordinator is an AI-powered digital worker built specifically for shippers. It uses large language models (LLMs) to manage transportation workflows — from collecting documents to tracking shipments and alerting customers — without requiring new systems or heavy training. This article explores how AI workers are changing shipper operations.

Shippers today face a familiar set of problems:

• Orders arrive by email, phone, and spreadsheets

• Carrier documents are incomplete or delayed

• Shipment updates don’t appear until there’s a problem

• Teams are constantly chasing updates instead of driving strategy

At Arnata, we’ve seen these challenges firsthand — and built AI workers that take the pressure off your operations team starting day one.

What is an AI Logistics Coordinator?

Arnata’s AI Logistics Coordinator is a digital employee that handles day-to-day tasks across your transportation workflows. It’s powered by large language models (LLMs) — the same kind of AI behind tools like ChatGPT — which allows it to:

• Understand and respond to emails from vendors, customers, and carriers

• Collect BOLs, PODs, COIs, and other shipping documents

• Provide real-time status updates across all shipments

• Escalate exceptions or delays to the right person instantly

This isn’t basic automation. This is AI for logistics operations — a 24/7 logistics teammate that works like a real coordinator, without requiring training, logins, or PTO.

Built for how shippers actually operate

Most shippers still rely on a mix of TMS platforms, spreadsheets, shared inboxes, and phone calls. The AI Logistics Coordinator fits directly into those workflows.

It can sit in your shared inbox, monitor inbound requests, call a carrier for tracking, and send confirmations back to customers.

Examples of what it’s doing today for real shipper teams:

• Following up on missing delivery paperwork

• Proactively alerting customers of late arrivals

• Chasing carriers for real-time tracking updates

• Keeping documentation clean for claims or audits

It’s a generative AI solution for supply chain teams that works alongside — not against — your existing systems.

Real Operational Gains — Without Adding Headcount

Most shipper teams don’t need more software. They need help getting the work done.

Arnata’s AI workers operate inside your current tools — from inbox to TMS — and can be up and running in weeks. While implementation may take up to 3 months depending on complexity, the return is long-lasting:

• Fewer dropped handoffs between teams

• Faster carrier responses and document turnarounds

• Greater visibility into shipment issues before they escalate

• Less reactive triage — more time for strategic execution

These AI workers aren’t tools. They’re teammates who improve over time and never burn out.

Ready to see it in action?

Arnata is an AI company focused on logistics. We help shippers, brokers, and carriers run smoother, faster operations using intelligent digital workers powered by large language models.